Info

{shopping}: I’m so happy that you are here.  If there is anything you need help with do not hesitate to contact me.  Send a message via contact page.  If you need help determining your ring size download this ring sizer.

{inventory}: Most orders are shipped within 1-2 days from purchase.  A few pieces are made to order and may take up to 5 days.  If you need it quicker please contact me.  I do my best to help out.  If there is something you are looking for that you don’t see, email me!  I can help you find it.

{gift purchases}: if your purchase is a gift, please leave a note during checkout.  A gift card and gift receipt will be included with your gift.  Remember to change the address on your PayPal payment to the gift recipient.

{payment}: payment is securely handled via PayPal.  You do not need a PayPal account and are able to pay using a credit card.  Checks are accepted also but package will not ship until check clears (typically 10 business days).  If, for some reason, you cannot use PayPal contact me.  I may be able to help.

{shipping}: I can ship anywhere that does not prohibit jewelry being shipped.  Domestic (US) and International orders are shipped via USPS first class but you may upgrade to Priority Mail.  All purchases are shipped from Los Angeles, CA and are insured.  You will be notified via USPS/PayPal when your order ships.   Packages will only be shipped to the address on your PayPal invoice.  If this is a gift be sure to change the address on the PayPal invoice when you pay.

{lost packages ~ domestic}: All packages are shipped via USPS first class, insured, with delivery confirmation.  In the event that a package is lost by USPS a claim will be filed.  Please be aware that claims take 45 days to be reimbursed.  A replacement item can be sent once it is paid for.  You will be reimbursed for the lost one as soon as the insurance reimbursement is paid.

{lost packages ~ International}: Packages going outside the US can not be tracked unless you purchase Global Express shipping.  All international shipments are insured.   If your package is lost a claim can be made 45 days after the date it was shipped on.  I take no responsibility for the amount of time it takes to receive a package.  In my experience lately, most international shipments are taking upwards of 3 weeks.

{tax ~ domestic}: orders shipped to CA residents will be charged 8.75% tax

{tax ~ International}: any duty, taxes or additional fees are not the responsibility of Chocolate and Steel.

{returns/exchanges}: If you receive something that is damaged in transit contact within 7 days of receipt.  I will send you a return mailing label and replace the damaged item.  Do not send back a package without contacting me first.

If you changed your mind or are not happy with your purchase you may exchange or return within 30 days.  Custom orders are not returnable/exchangeable.

{repairs}: Your purchase is guaranteed for 1 year.  Any repairs will be done free of charge.  After one year from purchase, repairs usually cost $15.  If an item cannot be repaired or is out of stock, you will be offered an exchange.

{privacy}: your information will NEVER be sold or shared with any other company and/or person.